1-on-1 organizing client agreement

Scope of services. So Simple Organization provides professional home organizing services including:

  • Helping clients decide which items to keep or discard

  • Planning, designing, and physically organizing spaces to help clients store and use their belongings more effectively

  • Advising clients on how to discard various items

  • Providing recommendations for organizing products for clients to purchase

  • Dropping off donations 

  • Helping clients implement systems and strategies to stay clutter-free

So Simple Organization does NOT provide the following services:

  • House cleaning 

  • Remediating hazardous conditions (such as insect infestations, animal droppings, mold, etc.)

  • Trash hauling/removal

  • Assembling or installing storage furniture

Health and safety. The health and safety of clients and organizers is our top priority. So Simple Organization organizers will wear a mask at client’s request. Please notify So Simple Organization if any members of your household have allergies, fragrance sensitivities, or health issues we should be aware of. 

So Simple Organization strongly encourages clients to reschedule organizing sessions if they are ill; please call or text 412-503-7604 to reschedule. So Simple Organization reserves the right to reschedule sessions at any time organizer is ill or has been exposed to illness. 

For health and safety reasons, organizers must wear shoes while working. Organizer will wear shoe covers at client’s request if safe to do so. 

Clients are asked to remove and secure firearms from work areas before sessions begin. So Simple Organization will not handle firearms.

So Simple Organization does not remediate or do organizing work in the presence of hazardous conditions, such as animal droppings/waste, mold, insect infested areas, etc. Hazardous conditions must be remediated before organizing work can begin.  

So Simple Organization will terminate session(s) early without refund if clients do not adhere to health and safety protocols. 

Service areas. So Simple Organization provides in-person organizing services in Allegheny County and Washington County, PA. The business will consider in-person clients outside of these areas on a case-by-case basis. 

1-on-1 organizing services. The business agrees to provide the client with 1-on-1 organizing services. 1-on-1 organizing services include:

  • An introductory organizing session, which will be a maximum of 2.5 hours (150 minutes). This session includes an initial consultation in the client’s home, a written organizing plan (to be delivered after the session), hands-on organizing and decluttering support, and 1 donation drop-off to one of our standard drop-off sites (please see Donation drop-off section for more details).

  • A 1-on-1 organizing session, which includes hands-on decluttering and organizing, 1 donation drop-off to one of our standard drop-off sites, custom product recommendations, e-waste recycling, and safe medication disposal. 1-on-1 sessions may be scheduled as short sessions (3 hours or less) or full-day sessions (up to 7 hours).

  • No other services will be included with 1-on-1 organizing sessions.

Pricing. Session pricing is subject to change. Please visit www.sosimpleorganization.com/pricing for current pricing.

Payment. Payment for introductory organizing sessions and short (3 hours or less) organizing sessions is due in full at the time of scheduling. For full-day sessions, So Simple Organization requires 50% of payment at the time of scheduling, and will collect the remaining 50% at the session.

So Simple Organization accepts cash, check, credit card, Venmo, and PayPal.

Donation drop-offs. So Simple Organization will include 1 free donation drop-off with each 1-on-1 organizing session. 1 donation drop-off is defined as up to 1 carload of donations to 1 of the following organizations:

  • City Mission

  • Goodwill

  • Dress for Success

  • Global Links (Medical Supplies)

  • Western Pennsylvania Diaper Bank

  • SHIM (South Hills Interfaith Mission)

  • Animal Friends

  • Clair’s Kennel

In the event client’s preferred organization is not able to accept an item, client gives So Simple Organization permission to donate item to an alternative organization.

Additional donation drop-offs or drop-offs to organizations not included in the list above will be charged at the rate of $60/hour.

Custom product recommendations. So Simple Organization will recommend organizing products, such as bins, drawer dividers, etc. The client is responsible for purchasing any organizational products needed. So Simple Organization will not assemble storage furniture or install any items that must be attached to a wall. 


Reselling unwanted items. So Simple Organization may assist clients with selling unwanted items through online marketplaces. So Simple will assist with identifying potential marketplaces, photographing items, creating listings, and corresponding with potential buyers. Client is responsible for determining prices for sale items. Clients must sign the So Simple Organization resale agreement before resale work can begin.  


Scheduling sessions. So Simple Organization will not schedule organizing sessions or guarantee session dates until payment is received.  


Reschedule and cancellation policy. Clients may reschedule any individual session one time for any reason with no penalty.

Any additional reschedules will incur a $75 rescheduling fee.

After 3 reschedules, So Simple Organization reserves the right to cancel scheduled sessions without issuing a refund and refuse future bookings.

All session payments and deposits are non-refundable. Clients who cancel sessions without rescheduling will not receive a refund of any kind. 

Client understands that So Simple Organization is a small business and may need to reschedule sessions due to organizer illness, injury, or family emergencies. In the event that a scheduled organizer cannot be present at a session, the business will attempt to provide a substitute whenever possible or reschedule the session as quickly as possible with no penalty to the client. 

Ethics and confidentiality. So Simple Organization is a member of the National Association of Productivity & Organizing Professionals and bound by their Codes of Ethics. Any physical or verbal content expressed during the course of the project will remain confidential and will not be shared with outside parties, unless required by law or with express consent. 


Photos. So Simple Organization may take before and after photos of projects to document work completed, assist with product purchases, and/or catalog items on behalf of clients, unless client requests in writing that no photos be taken. Photos will never be shared without client’s permission. 


Liability for damaged and misplaced belongings. So Simple Organization is an insured business and takes all reasonable precautions to protect clients’ belongings. However, client acknowledges that accidents can happen. Clients must notify organizer of the presence of any high-value, fragile, or personally irreplaceable items before organizing work begins so organizer can take reasonable precautions. Additionally, client agrees to use their homeowners/renters insurance to cover any items accidentally broken during organizing work. In the event client does not have insurance or insurance does not cover accident, client assumes the loss. 

Client acknowledges that So Simple Organization cannot be responsible for the whereabouts of every item in client's home and holds So Simple Organization harmless in the event an item cannot be located after an organizing session. 


Liability for discards. So Simple Organization can assist clients with making decisions about which items to discard and how to discard them, but will not make such decisions on behalf of client. So Simple Organization recommends clients obtain expert advice for any items of uncertain value and is not responsible for any losses due to client’s choice to discard an item. Client is ultimately responsible for all decisions regarding discards, and understands their discards can not be retrieved at a later time. 


Paperwork and documentation. All final decisions regarding the retention of legal, financial, and accounting documents should be made by the client’s CPA, attorney, and/or financial advisor.


Gifts and discarded items. So Simple Organization does not accept gifts nor take discarded items from clients for personal use. All items removed from a client’s home will be donated, recycled, or otherwise disposed of as agreed upon. 

Client expectations. Client understands that hiring a professional organizer alone is not enough to create a change in the home environment; client must be willing to actively participate and make changes, such as: 

    • Decluttering or downsizing (eliminating items from the home environment) 

    • Making changes to behaviors that lead to disorganization (such as overshopping, overscheduling, or rigid mindsets about discards) 

    • Implementing maintenance strategies (such as time limits, spatial limits, or volume limits)

    • Prioritizing efficiency over perfection when it comes to discarding items

In order to have the best chance of success, client agrees to:

  • Commit to scheduled sessions and avoid rescheduling except in cases of illness or emergency

  • Minimize distractions by having a plan for childcare and petcare, and not scheduling other commitments during sessions 

  • Be willing to try organizer’s suggestions if at all possible

  • Try solutions/interventions for a few weeks before changing course

So Simple Organization understands that change is difficult and will work to support clients during this journey.